At Piel Cuero, we make handmade high-quality leather shoes, guaranteeing comfort and craftsmanship. Your satisfaction is important to us, and we want your shopping experience to be seamless. If your order does not meet your expectations for any reason, you may return the item(s) within 2–3 business days from the date of delivery.
• Returns are accepted within 2–3 days from the date of delivery.
• Items must be unused/unworn and in original condition.
• Must include the original box and any extra bags or accessories.
• No signs of wear or damage should be present.
• Custom, personalized, or made-to-order items are not returnable unless defective or damaged.
To return an item, email our Customer Support at fashion.passion00001@gmail.com with:
• Description of the item(s) to be returned
• Order number
• Reason for return
• Attached photos (if applicable)
You must inform us within 2–3 days of receiving the item(s).
Note: Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrectly described. Use a trackable delivery method as we are not responsible for lost or stolen packages.
• Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 3–4 business days to your original payment method.
• Shipping fees and taxes are non-refundable unless it’s our error.
• We reserve the right to deny full refunds for worn/damaged items or missing packaging.
We do not offer direct exchanges. Please return the original item for a refund and place a new order for the desired item.
If you receive a defective or damaged product, contact us within 48 hours of delivery with photos and a description of the issue. We’ll arrange a replacement or refund promptly.
Items marked as Final Sale or Clearance cannot be returned or exchanged under any circumstances.
Email: fashion.passion00001@gmail.com
Phone: +91 95011 09972
Address: G-5, First Floor, Phase 7 Industrial Area, Mohali, Punjab, 160055
Thank you for trusting us – we appreciate you choosing Piel Cuero and hope to provide you with quality footwear that will last many years.