At Piel Cuero, we make handmade high-quality leather shoes, guaranteeing comfort and craftsmanship. Your satisfaction is important to us, and we want your shopping experience to be seamless. If your order does not meet your expectations for any reason, you may return the item(s) within 2 business days from the date of delivery.
• Returns are accepted within 2 business days from the date of delivery.
• Items must be unused/unworn and in original condition.
• Must include the original box and any extra bags or accessories.
• No signs of wear or damage should be present.
• Custom, personalized, or made-to-order items are not returnable unless defective or damaged.
To return an item, email our Customer Support at fashion.passion00001@gmail.com with:
• Description of the item(s) to be returned
• Order number
• Reason for return
• Attached photos (if applicable)
You must inform us within 2 business days from the date of delivery.
Note: Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrectly described. Use a trackable delivery method, as we are not responsible for lost or stolen packages.
• Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 3–4 business days to your original payment method.
• Shipping fees and taxes are non-refundable unless it’s our error.
• We reserve the right to deny full refunds for worn/damaged items or missing packaging.
We do not offer direct exchanges. Please return the original item for a refund and place a new order for the desired item within 2 business days from the date of delivery.
We do not offer refunds or exchanges for products purchased in Flash Sale.
If you receive a defective or damaged product, contact us within 48 hours of delivery with photos and a description of the issue. We’ll arrange a replacement or refund promptly.
No refunds or exchanges: Products purchased on the Flash Sale page are final sale and cannot be returned or exchanged for size, style, or preference changes.
Price adjustments: We do not offer price adjustments on prior purchases when a Flash Sale begins or ends.
Order changes/cancellations: Due to limited inventory and rapid processing, we cannot modify or cancel Flash Sale orders once placed.
Damaged/defective/incorrect items (exception): If your item arrives damaged, defective, or incorrect, notify us within 24–48 hours of delivery.
Thank you for trusting us – we appreciate you choosing Piel Cuero and hope to provide you with quality footwear that will last many years.